Frequently Asked Questions

How long will my order take?
UK orders are delivered within 1–2 working days with Royal Mail Tracked 24. Please see our Shipping Policy for full delivery information and international shipping times.

Do you offer free delivery?
Yes. UK orders over £100 qualify for free Royal Mail Tracked 24 delivery.

Do you offer international delivery?
Yes. We ship internationally via DHL, FedEx and DHL Express depending on your destination. Shipping costs are calculated at checkout.

Can I track my order?
Yes. Once your order has been dispatched, you will receive tracking information by email.

Can I change or cancel my order?
We process orders quickly, so changes or cancellations may not be possible. Contact us as soon as possible at n9ne.menswear@gmail.com.

How do I return an item?
Returns must be registered through our Returns Portal: N9NE CLOTHING LTD

How long do I have to return an item?
Eligible items can be returned within 14 days of delivery. Items must be unworn, unused and in their original condition.

How long do I have to exchange an item?
Exchanges are available within 30 days of delivery, subject to our Returns Policy.

How long will my refund take?
Once your return has been received and processed, your refund will be issued to the original payment method.

What if I receive a faulty or incorrect item?
Please contact us at n9ne.menswear@gmail.com as soon as possible and we’ll be happy to assist.

How do I know which size to choose?
Please check the size guide on the relevant product page. If you’re unsure, contact us and we’ll be happy to help.

How should I wash my N9NE clothing?
Always follow the care instructions provided on the individual product.

What payment methods do you accept?
Available payment methods, including Klarna where applicable, are shown at checkout.

Still have a question?
Contact us at n9ne.menswear@gmail.com and our team will be happy to help.