Refund policy
Returns & Refunds
We want you to be happy with your N9NE purchase. If you need to return an item, please follow the process below.
Returns
You can request a return within 14 days of receiving your order.
Items must be returned in their original condition and must be unworn, unused and free from marks, stains, odours or damage. All original tags must remain attached.
Items may be inspected upon return. Where an item has been handled beyond what is reasonably necessary to check its nature, fit and condition, we may make a deduction for any resulting loss in value, where permitted by law.
Christmas Returns Policy
Our standard 14-day returns policy applies to all orders, with the option of an exchange or refund within 14 days of receiving your order.
For purchases made on or after 20 October 2026, our extended Christmas returns policy allows items to be returned for an exchange only until 10 January 2027.
All returned items must meet the conditions set out in our standard returns policy. Exchanges are subject to availability. This extended policy does not affect your statutory rights, including your rights relating to faulty, damaged or incorrect items.
How To Return An Item
All returns must be registered through our Returns Portal: N9NE CLOTHING LTD
Once your return has been registered, please follow the instructions provided through the portal.
Refunds
Once we receive your returned item, it will be inspected and your refund will be processed.
Refunds will be made to the original payment method used for the order. We aim to process returns as quickly as possible. Refunds will be issued within the applicable legal timeframe.
Your bank or payment provider may take additional time for the funds to appear in your account.
Exchanges
If you would like to exchange an item, please register your return through our Returns Portal. Exchanges are subject to availability and will be displayed when making your return.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged or incorrect, please contact us at n9ne.menswear@gmail.com before returning it.
Questions?
If you have any questions about a return or refund, please contact us at:
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